Direct answer
Useful cases include drafting, classification, search, summarisation and customer responses, but businesses need privacy, review, accuracy and cost controls.
Useful cases
- Drafting and summarising internal content
- Classifying documents or enquiries
- Searching a controlled knowledge base
- Assisting customer-service responses
- Finding patterns in business data
Risks to manage
Do not send sensitive data to an unreviewed tool, treat generated output as fact or automate high-impact decisions without human review. Define data access, testing, logging and an owner.
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Frequently asked questions
What is the short answer?
Use AI for a measurable workload while controlling privacy, accuracy, review and cost risks.
What should a business do next?
Choose one low-risk use case, define success and review rules, then test it with representative data.